Got any questions?

Where Can I Buy Pluxee Gift?

• You can buy digital Pluxee Gifts online at shop.pluxee.ph We deliver anywhere in the Philippines!

How Can I Buy Pluxee Gifts Online?

Follow the steps to complete order Gift Certificates Online at shop.pluxee.ph

1. Visit shop.pluxee.ph
2. Register your account information.
3. Choose the digital voucher you would like to give.
4. Select if you will send using the default message or a personalized message to your recipient.
5. Add your recipient details by entering their mobile number or email address.
6. Review your order and choose your mode of payment to complete your order. 

• Yes! There is no limit as to the number of Pluxee Gift codes you can use per transaction.

• Yes! Credits are paritally redeemable so you may use these in different transactions until fully consumed.

• No, you must use the entire amount per transaction. There will be no change or “sukli” if the transaction is less than the amount of the code.

• The Pluxee Gift code is valid for one transaction only. You need to use the whole amount to maximize its value since no change will be given by Merchants. For more info about the terms of use, refer to our Terms and Conditions.

• No, the feature of converting the Pluxee Gift code into telco load is only available for loading prepaid numbers.

You may activate your Activation Code in 2 ways:

Via SMS:

• Type ACTIVATE (Space) 10-Digit Activation Code and send to +639221000281. Regular SMS fee will apply.

Via Website:

• Go to mobilepass.sodexo.ph and choose Consumer
• Click ACTIVATE button and enter your Activation Code
• Choose whether you want to receive your Pluxee Gift code-through SMS or Email
   

• Download the FREE Pluxee Philippines app on Apple App Store or Google Play Store
• Register your Name and Mobile Number
• An OTP will be sent to your nominated mobile number and email address to verify your account details
• Nominate a password
• Tap Convert Pluxee Gift code on the home screen
• Enter the 10-digit Pluxee Gift code
• You will see your updated balance on the home screen of the app once successful.

Simply Text: CONVERT<space>10-Digit Pluxee Gift Code<space>Load Amount<space>11-Digit Prepaid Mobile Number and send to 22566123

If via GC Code:

• Tap PAY on the Home Screen of your Pluxee Philippines app and choose “GC code”
• Enter the exact amount you need to use and tap “Generate Code”
• Present the generated barcode to the cashier

If via QR Code:

• Tap PAY on the Home Screen of your Pluxee Philippines app and choose “QR code”
• Scan the merchant QR code
• Enter the exact amount you need to use and tap “Pay now”
• Swipe to pay to complete the transaction

Can I convert my Sodexo Premium Pass/Pluxee Gift paper into Pluxee Philippines app credits?

• Yes, you can so you can partially redeem the GC amount and enjoy it to the last Centavo.

What is the process of converting paper vouchers into Pluxee Gift app credits?

• This feature is only valid for Sodexo Premium Pass/Pluxee Gift paper voucher
• GCs given under and labeled with Rewards and Loyalty are not valid for conversion
• You must bring your paper voucher/s and present these to any of our Pluxee Customer Care Representative in our offices:
• Makati Office:
  – 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
  – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
• Cebu Office:
  – 2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
  – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
• Our Customer Care Representative will ask you to surrender your paper voucher/s to process the conversion.
• Once surrendered, we will validate the paper voucher/s and will ask you the following details:
  – Full Name
  – Mobile Number
• Our System generated One-Time Pin (OTP) will be sent to your mobile number.
• We will ask you to provide the OTP to proceed with the conversion process.
• Our Customer Care Representative now processes the conversion by checking the validity and authenticity of the gift certificates.

• Depending on the number of pcs. to be converted, below is the turnaround time to receive the Pluxee Gift credits:

  – 1 to 50 pcs: up to 3 working days from January to December
  – 51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
  – 101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
  – More than 200 pcs: to be determined as agreed with the customer.
  – All conversion of Pluxee Paper vouchers will be done after the actual receipt of passes at Pluxee Makati Office

• A notification via Pluxee Philippines app will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
• Your Pluxee Gift credits can be used at verified merchants and e-commerce platforms. To view the complete list and locations of these merchants, click here.

How do I convert my SM Gift Pass into digital SM Gift Pass Choice credits in the Pluxee Philippines app?

• You must bring your SM Gift Pass and present to any of SM Customer Service.
• SM Customer Service will ask you to surrender your SM Gift Pass to process the conversion.
• One surrendered, the SM Customer Service will count and validate the authenticity of each SM Gift Pass.
• The SM Customer Service may ask for your Mobile Number.
• A System generated One-Time Pin (OTP) will be sent to your mobile number.
• You must provide the OTP to the SM Customer Service.
• SM Customer Service is now ready to process the conversion by scanning the barcodes of the validated SM Gift Pass.
• Once converted, A notification via Pluxee Philippines App will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
• Please note that SM Gift Pass can only be converted at any SM Customer Service.
• Converted SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores.

• Send a screen capture of the code via email to support@care.pluxee.ph
• A customer service representative will ask you to fill out a revalidation request form and validate and inspect the authenticity of the surrendered Pluxee Gift code
• We will validate these codes by inspecting the Pluxee Gift code’s validity and authenticity prior to replacement
• If your request for revalidation is valid and approved, you will then receive a confirmation message via email or SMS that your New Pluxee Gift code has been sent. For other details, including the codes valid for revalidation, please see our Terms and Conditions.

Your conversion will be considered INVALID for the following scenarios:

• Less/More than the 10-Digit Pluxee Gift code or used codes
• Other invalid Load Amounts than P50 and P100 (ex. 49, 51, 99, 101 are all invalid load amounts)
• Less/More than 11-Digit Mobile Number or postpaid mobile numbers.

Yes. Just forward the SMS/Email message to your recipient.

Yes, converting is FREE! Just maintain at least P1 regular load to send a conversion message.

Since our Pluxee Gift code is connected to our merchant’s Point-of-sale terminals (POS) via internet connection, from time to time, connection errors will occur, and “invalid” messages will pop-up. If this happens, you may check our merchant locator for other branches or merchants accepting Pluxee Gift codes.

Where Can I Use my Pluxee Gift?

• You can use it in over 17,000 merchants nationwide! Just visit this link to view the full list at merchantlocator.pluxee.ph
• It cannot be used for utility or any bills payment.

The Merchant did not accept my Pluxee Gift, what should I do?

• Please contact us at (02) 8689-4700 or email support@care.pluxee.ph and provide the following details so we can report the concern to our merchant’s team.
     – Your Full Name:
     – Contact Number:
     – Email Address:
     – Merchant Name:
     – Merchant Address:
     – Merchant Contact Person:
     – Merchant Contact Person Designation:
     – Date and time of transaction:
     – Reason for non-acceptance:

No, you can only convert Pluxee Gift codes valued at P50 or P100 into mobile or telco load for prepaid phones

A Pluxee Gift code is an electronic voucher that is sent to recipients via Email or SMS. It is accepted at exclusive and top preferred Pluxee partner merchants nationwide.