How to Convert my Paper vouchers to Pluxee Gift credits?

Can I convert my Sodexo Premium Pass/Pluxee Gift paper into Pluxee Philippines app credits?

  • Yes, you can so you can partially redeem the GC amount and enjoy it to the last Centavo.

 

What is the process of converting paper vouchers into Pluxee Gift app credits?

  • This feature is only valid for Sodexo Premium Pass/Pluxee Gift paper voucher
  • GCs given under and labeled with Rewards and Loyalty are not valid for conversion
  • You must bring your paper voucher/s and present these to any of our Pluxee Customer Care Representative in our offices:
  • Makati Office:
    – 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
    – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Cebu Office:
    – 2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
    – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Our Customer Care Representative will ask you to surrender your paper voucher/s to process the conversion.
  • Once surrendered, we will validate the paper voucher/s and will ask you the following details:
    – Full Name
    – Mobile Number
  • Our System generated One-Time Pin (OTP) will be sent to your mobile number.
  • We will ask you to provide the OTP to proceed with the conversion process.
  • Our Customer Care Representative now processes the conversion by checking the validity and authenticity of the gift certificates.

  • Depending on the number of pcs. to be converted, below is the turnaround time to receive the Pluxee Gift credits:

    – 1 to 50 pcs: up to 3 working days from January to December
    – 51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
    – 101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
    – More than 200 pcs: to be determined as agreed with the customer.
    – All conversion of Pluxee Paper vouchers will be done after the actual receipt of passes at Pluxee Makati Office

  • A notification via Pluxee Philippines app will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
  • Your Pluxee Gift credits can be used at verified merchants and e-commerce platforms. To view the complete list and locations of these merchants, click here.

 

How do I convert my SM Gift Pass into digital SM Gift Pass Choice credits in the Pluxee Philippines app?

  • You must bring your SM Gift Pass and present to any of SM Customer Service.
  • SM Customer Service will ask you to surrender your SM Gift Pass to process the conversion.
  • One surrendered, the SM Customer Service will count and validate the authenticity of each SM Gift Pass.
  • The SM Customer Service may ask for your Mobile Number.
  • A System generated One-Time Pin (OTP) will be sent to your mobile number.
  • You must provide the OTP to the SM Customer Service.
  • SM Customer Service is now ready to process the conversion by scanning the barcodes of the validated SM Gift Pass.
  • Once converted, A notification via Pluxee Philippines App will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.
  • Please note that SM Gift Pass can only be converted at any SM Customer Service.
  • Converted SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores.